Keeps every customer together
Customer records, groups and imported contacts sit in one place. Calls answered by NeuCalla can feed the same record.
NeuEngage / Customers & Follow-ups
More connection.Less chasing.
Keep customers, enquiries and follow-ups together. Make the next conversation easier.
NeuEngageCustomers & Follow-ups
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Jamie SmithCustomer enquiry
New lead- Enquiry receivedJob details captured by NeuCalla
- Conversation in one placeKeep the details with the customer
- The next follow-upA message sequence you control
Keep every conversation moving.
Collects new enquiries
See new enquiries and use enquiry forms to capture the job details you need before you follow up.
Chases the follow-up
Build follow-up sequences, message templates and automations so the next message does not rely on you remembering it.
Sends offers and campaigns
Use campaigns and offers to contact the customers or groups you choose, from the records already in NeuEngage.
Asks for reviews and referrals
Keep review and referral requests with the customer work that prompted them, instead of starting from a separate list.
Shows what is happening
Analytics gives you one place to check your customer, enquiry, campaign and follow-up activity.
From customer list to next follow-up.
Set up inside NeuTora, on the same login as your other tools.
- 01
Bring in your customers
Import your customer list or add people as enquiries arrive.
- 02
Sort the records
Put customers into groups and keep each enquiry with the right person.
- 03
Write the follow-up
Set your message templates, offers and follow-up sequences in plain language.
- 04
Check the work
Open Analytics to see the campaigns, reviews, referrals and follow-ups in one place.
One connected platform
All four tools.
One simple plan.
$249 a month, including GST · 12-month term
- NeuCalla, NeuEngage, NeuPresence and NeuVisibility
- 60 call minutes and an Australian number
- Extra call minutes: 50c a minute, or switch extras off
Questions about NeuEngage?
Where do the customer records come from?
You can import customers, add them through enquiry forms, or use the customer and lead details gathered from calls NeuCalla answers.
Can I keep different customer lists?
Yes. Groups let you organise customer records, then choose the relevant people for campaigns and offers.
What can it follow up?
NeuEngage includes follow-up sequences, message templates, offers and automations. You decide what you set up for your business.
Does it cover reviews and referrals?
Yes. Reviews and referrals have their own screens, alongside the customer record and follow-up work.
Is this a separate account?
No. NeuEngage is behind the same NeuTora login as NeuCalla and the other Neu tools.
Does it cost extra?
No. NeuEngage is included in the one NeuTora plan at no extra charge. The current plan details are on the pricing page.