Answers in your business name
An Australian voice picks up on the second ring, every time, including after hours and while you're under a sink.
NeuCalla · AI receptionist for Australian businesses Your calls.Answered.
An Australian AI receptionist that answers, captures the details and books the job while you work.
NeuCallaAI RECEPTIONIST
Your calls. Answered.
Ready to help, 24/7
What is NeuCalla?
NeuCalla is an AI receptionist for Australian businesses. It answers your business phone in your business name, 24/7, collects the caller's job details, books the job, can take a deposit and texts the customer. It is included in the NeuTora plan with 100 minutes of calls a month and an Australian number; extra minutes are 50c a minute.
From the first ring to the next job.
Finds out what the job is
Asks what's wrong, where they are and how urgent it is, the way you would. It knows your services and your suburbs because you told it.
Books the time
Offers a slot that's actually free, in your calendar, and confirms it. You see the booking in NeuTora with what the caller said.
Takes the deposit
For jobs where you want commitment, it sends a secure payment link by text or email during the call. Fewer no-shows, paid straight into your account.
Texts the customer
A confirmation text with the time and your name, and a message to you with the details. Every call, transcript and recording is kept.
Tells you what needs a human
A caller it couldn't help, a job outside your area, an emergency — flagged in NeuTora so you ring back first thing.
Hear it for yourself
Ring 0412 889 104.
Pretend you need a plumber. NeuCalla will take it from there.
Ready for your first answered call.
Set up inside NeuTora, on the same login as your other tools.
- 01
Tell it about your business
Trading name, what you do, where you work, your hours and what counts as an emergency. In plain English, about 20 minutes, inside app.neutora.com.
- 02
Verify the business
Your ABN and ID, because that's what an Australian phone number needs. We check it and send it through. Usually a day or two.
- 03
Pick your number
Choose a local number, or keep the one you have and forward the calls you can't take. Both are in the plan.
- 04
Take the first call
Ring it yourself, pretend to be a customer, and see the call, the transcript and the booking appear. Then let your customers do the same.
One connected platform
All four tools.
One simple plan.
$199 a month, including GST · 12-month term
- NeuCalla, NeuEngage, NeuPresence and NeuVisibility
- 100 call minutes and an Australian number
- Extra call minutes: 50c a minute, or switch extras off
Questions about NeuCalla?
Is it legal to record calls in Australia?
The rules differ between states and territories, and some require the caller's consent. NeuCalla tells every caller the call may be recorded before it starts and lets them opt out by pressing a key, which covers most businesses. Recording is off until you switch it on, and you're responsible for your own situation, so get advice if you're unsure.
What happens after 100 minutes in a month?
Your choice. Leave extra minutes on and each one past 100 is 50c a minute on the same bill. Switch them off and NeuCalla takes a message once the 100 are used, so the bill never surprises you. 100 minutes is roughly twenty to thirty answered calls.
Can I keep my existing number?
Yes. Most people forward the calls they miss from their existing number, so customers keep ringing the number on the van. If you'd rather move the number across permanently, we can port it, which takes a couple of weeks and doesn't interrupt calls.
Does it answer after hours?
It answers whenever you tell it to. Set your hours and it can book during them, take messages outside them, and treat emergencies differently from everything else. Special dates, like a week off, use a different script you set in advance.
What does it sound like?
An Australian voice you choose from a list, with your business name and your way of speaking. Ring the demo number on this page and hear it.
What does it cost?
It's part of the NeuTora plan: $199 a month, including GST, which also covers the other three Neu tools. Nothing extra to buy for the phone. Just need the receptionist? NeuCalla is also sold on its own at neucalla.com: $99 a month with call answering, or $49 a month for texts and website chat only. See it at neucalla.com.
How it works in your trade
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Burst pipes, blocked drains and hot water calls, answered while you're on the tools.
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Power faults, quotes and installs sorted on the call, while you're up a ladder.
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Bond cleans, regulars and office jobs booked while your team is mid-clean.
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