AI receptionist for plumbers in Australia Hands in a drain.Phone still answered.

An AI receptionist built around plumbing calls

NeuTora gives Australian plumbers an AI receptionist, NeuCalla, that answers the business phone in the business's name, 24/7. It asks what the problem is, where the job is, how urgent it is and how to get in, books the job into a free slot, can take a deposit by payment link and texts the customer a confirmation. The same plan includes NeuEngage for customers and follow-ups, NeuPresence for social posts and NeuVisibility for local search, all on one login.

Why plumbers miss calls

Plumbing work rarely leaves a hand free. You're lying under a vanity with a torch in your teeth, waist-deep in a trench chasing a broken sewer line, up on a roof sorting a box gutter, or running the jetter in a laneway where you couldn't hear the phone if you did answer it. By the time you've washed up and checked, the missed call is twenty minutes old.

Plumbing customers also don't wait. Someone with water coming through the ceiling, or a toilet backing up on a Sunday night, rings the next plumber on the list straight away. Plenty hang up rather than leave a voicemail, and the ones who do leave one often say little more than "call me back". You ring back, it rings out, and the job has gone to whoever picked up.

The bigger jobs get lost the same way, just more quietly. A hot water replacement, a bathroom rough-in or a quote for relining an old clay line is worth a lot more than a tap washer, but the call comes in at the same inconvenient moment. NeuCalla answers the calls you can't, so the first business to pick up is yours.

What NeuCalla asks a caller who needs a plumber

You tell NeuCalla about your business in plain English: what you do, where you work, your hours and what counts as an emergency. It then asks callers what you'd ask, so you arrive knowing what the job is. For a plumbing business that usually means:

• What's wrongBurst or leaking pipe, blocked drain or toilet, no hot water, a dripping tap, a gas appliance, or a quote for new work.
• Is water still runningWhether it's leaking now, and whether they've found the meter or isolation tap to turn it off.
• Hot water detailsGas, electric, heat pump or solar, and the brand and size if they can read the label, so the right unit comes on the van.
• Suburb and addressSo you know it's in your area before you commit, and can line it up with the jobs you've already got that day.
• AccessHouse or unit, strata or not, where to park, gate codes, pets, and whether there's a way under the house or into the roof.
• Owner or tenantIf it's a rental, who approves the work and who's paying: the tenant, the owner or the agent.

Every call is kept with its transcript and recording, so you can read exactly what the caller said instead of relying on a scribbled note.

Emergencies and routine plumbing jobs

Not every call is a 2am burst pipe, and NeuCalla doesn't treat them the same. You set your hours and decide what counts as an emergency. During your hours it books the job into a slot that's actually free in your calendar. Outside them it can take a message, and it treats emergencies differently from everything else, flagging them in NeuTora so you see them first.

Calls you might mark as urgent

• A burst pipe or water coming through a ceiling
• Sewage overflowing from a toilet, shower or gully
• No hot water in a house with kids or elderly residents
• A suspected gas leak (your instructions can tell the caller to leave the area and ring the gas network's emergency line first)

Calls that can be booked as normal

• Dripping taps, running cisterns and worn washers
• Quotes for hot water replacements and bathroom renovations
• Drain camera inspections and annual backflow testing
• Tap, toilet and appliance installs

For jobs where you want commitment, such as a booked quote that keeps getting cancelled, NeuCalla can send a secure payment link for a deposit during the call.

Following up quotes and repeat work with NeuEngage

NeuEngage is the customer list that fills itself from the calls NeuCalla answers. A hot water quote you sent on Tuesday doesn't need you to remember it on Friday: a follow-up sequence sends the next message on the timing you choose, in your words.

Groups let you keep homeowners, landlords and property managers apart, so a message about a winter hot water check goes to the people it suits. If you test backflow prevention devices, the customers due for their yearly test can sit in their own group. When a job's done, review and referral requests sit with the customer record that prompted them.

How NeuEngage keeps customers and follow-ups together

What a plumber can post with NeuPresence

NeuPresence turns the jobs and topics you choose into drafts in your business's voice, and plans the week so posting doesn't depend on a quiet evening. Ideas that suit plumbing:

• A blocked drain before and after, with tree roots pulled from an old clay line (with the owner's okay, and no house numbers)
• Where to find the water meter tap, and why everyone should know before a pipe bursts
• Signs a hot water system is near the end of its life, posted before winter
• A bathroom rough-in in progress, then the finished room
• What to do with a suspected gas leak, and who to ring first

Nothing goes out until you approve it. See how NeuPresence drafts and plans posts

The local searches that matter to plumbers

Most plumbing work is found by someone searching with a problem and a suburb. NeuVisibility tracks the keywords and rankings you choose, so you can see where you appear for searches like:

• emergency plumber [your suburb]
• blocked drain [your suburb]
• hot water repairs near me
• gas fitter [your area]
• leak detection [your suburb]

It also keeps your Google business details straight (service areas, hours, the services you actually offer), helps build a website page for each service, writes image descriptions for your job photos and checks how your business turns up in AI answers. Only list after-hours work on Google if you really attend after hours.

What NeuVisibility checks for local search

What it costs

One plan covers all four tools: $199 a month, including GST, on a 12-month term. It includes 100 minutes of NeuCalla calls a month and an Australian number. Extra minutes are 50c a minute, or switch extras off and NeuCalla takes a message once the 100 are used. Calls can be forwarded from the number you already have, or the number can be ported across. Pricing in full.