AI answering service for electricians in Australia In the ceiling.Calls still booked.

NeuCalla answers in your business name, sorts a power-out from a quote request, and books the job while you finish the circuit you're on.

Get started Hear NeuCalla

An answering service that knows what an electrician needs to ask

NeuTora gives Australian electricians an AI receptionist, NeuCalla, that works like an answering service but books the job as well as taking the message. It answers the business phone in your business name, 24/7, asks what the fault or job is, where the property is and how urgent it is, books a free slot, can take a deposit by payment link and texts the customer. NeuEngage, NeuPresence and NeuVisibility come in the same plan.

Why electricians miss calls

Electrical work is the kind you don't put down halfway. You're in a ceiling space in January running cable, halfway through a switchboard changeover with the main switch off, or up a ladder with both hands on a fitting. Answering the phone means stopping in a spot that isn't safe to stop in, so you don't.

On a building site it's worse: the phone vibrates in your pocket under a drop saw and a radio, and you're supervising an apprentice at the same time. By smoko there are four missed calls and no idea which one was the restaurant with half its power out and which was someone wanting a ceiling fan quoted next month.

Callers with a fault ring until someone answers. Callers wanting a quote for a switchboard upgrade or an EV charger ring two or three electricians and go with whoever gets back first with a time. An answering service that only takes a message still leaves you ringing back. NeuCalla takes the details and books the time on the first call.

What NeuCalla asks a caller who needs an electrician

You tell NeuCalla what you do, where you work, your hours and what counts as an emergency, in plain English. It then asks the questions that save you a wasted trip. For electrical work that usually means:

What's happeningNo power, a tripped safety switch that won't reset, lights flickering, a dead power point, or new work like downlights, fans, an oven or an EV charger.
Whole house or one circuitWhether everything is off or just part of the house, and whether the neighbours have power, which tells you if it's a network outage rather than a job.
Any sign of dangerBurning smell, sparks, a hot power point or water in a light fitting. You can tell it what to say to callers who describe one of these.
The propertyHouse, unit or commercial, roughly how old, where the switchboard is and whether there's access into the roof.
Suburb and accessSo you know it's in your area, plus parking, gate codes, pets and who'll be home.
Who's payingOwner, tenant, property manager or builder, so the invoice goes to the right place first time.

You see the booking in NeuTora with what the caller said, and every call keeps its transcript and recording.

Emergency callouts and routine electrical work

You set your hours and decide what counts as an emergency. During your hours NeuCalla books into a slot that's actually free in your calendar. Outside them it takes a message and handles the emergencies you've defined differently from everything else, flagging them in NeuTora so they're the first thing you see. Anything outside your area, or a caller it couldn't help, is flagged too.

Calls you might mark as urgent

No power to a home or business, when it isn't a network outage
Burning smell, sparking or a power point that's hot to touch
Water through a light fitting or into a switchboard
A commercial kitchen or cool room without power

Calls that can be booked as normal

Quotes for switchboard upgrades and EV charger installs
Downlights, ceiling fans, extra power points and data points
Smoke alarm installs and checks for rentals
Renovation rough-ins and fit-offs

For a fallen powerline or anything life-threatening, you can tell NeuCalla to direct callers to 000 or the electricity network first. It isn't a substitute for emergency services.

Chasing quotes and repeat work with NeuEngage

Switchboard upgrades and EV chargers are quoted jobs, and quoted jobs go quiet. NeuEngage keeps every enquiry with the customer it came from, including the details NeuCalla took on the call, and a follow-up sequence sends the next message so a good quote isn't lost because nobody chased it.

Groups suit electrical work well: property managers with smoke alarm checks coming up, commercial clients due for test and tag, homeowners who asked about solar or batteries. Campaigns and offers go to the group you choose, and review and referral requests sit with the job that earned them.

How NeuEngage keeps customers and follow-ups together

What an electrician can post with NeuPresence

NeuPresence drafts posts in your business's voice from the jobs and topics you pick, and plans the week. Ideas that suit electrical work:

An old ceramic-fuse switchboard next to its replacement, and what the upgrade means for the household
What a safety switch does, and why it's worth testing
An EV charger install from start to finish
Storm season reminders: stay clear of fallen lines, and who to ring
A reminder that electrical work needs a licensed electrician, with the reasons in plain words

Nothing goes out until you approve it. See how NeuPresence drafts and plans posts

The local searches that matter to electricians

Electrical customers search with a suburb or "near me" and pick from the first few results. NeuVisibility tracks the keywords and rankings you choose, such as:

electrician near me
emergency electrician [your suburb]
switchboard upgrade [your suburb]
EV charger installation [your city]
level 2 electrician [your area] (if you hold that accreditation in NSW)

It keeps your Google business details current, helps build a page for each service on your website, describes your job photos so search engines know what they show, checks your site and your competitors, and shows how your business appears in AI answers.

What NeuVisibility checks for local search

What it costs

One plan covers all four tools: $199 a month, including GST, on a 12-month term. It includes 100 minutes of NeuCalla calls a month and an Australian number. Extra minutes are 50c a minute, or switch extras off and NeuCalla takes a message once the 100 are used. Calls can be forwarded from the number you already have, or the number can be ported across. Pricing in full.

Questions from electricians

Is an AI receptionist the same as an answering service?

It does the same first job, answering when you can't, but it goes further: NeuCalla collects the job details, books a free slot, can take a deposit and texts the customer, rather than only passing on a message. A human answering service is still the better fit for some calls; there's a full comparison on the NeuTora site.

What does it ask when someone's power is out?

Whatever you tell it to. Usually that's whether it's the whole house or one circuit, whether the safety switch has tripped, whether the neighbours have power, and the suburb. Calls that match what you've called an emergency are flagged in NeuTora.

Can it tell callers my call-out fee?

It tells callers what you've told it about your business, which can include what you charge. Work that needs a look before it can be priced can be booked as a quote visit.

Can I keep my existing business number?

Yes. Most people forward the calls they can't take from their existing number, so customers keep ringing the number they already know. If you'd rather move the number across for good, it can be ported, which takes a couple of weeks and doesn't interrupt calls.

What if I'd rather ring the customer back myself?

You get a message with the details of every call, and the transcript and recording are kept in NeuTora. Anything NeuCalla couldn't help with is flagged so you ring back first.

What does it cost?

One plan: $199 a month, including GST, on a 12-month term. It covers all four tools (NeuCalla, NeuEngage, NeuPresence and NeuVisibility), 100 minutes of calls a month and an Australian number. Extra minutes are 50c a minute, or switch extras off.

Let’s get your electrical calls answered.

Let’s talk