Cleaning business software for Australia Gloves on.Bookings still coming in.

Software for the front end of a cleaning business

NeuTora is Australian software for cleaning businesses and other service businesses. NeuCalla, the AI receptionist, answers your phone in your business name, 24/7, asks what kind of clean is needed, how big the place is, where it is and when, books it, can take a deposit by payment link and texts the customer. NeuEngage keeps customers and follow-ups, NeuPresence drafts your social posts and NeuVisibility looks after local search. The four tools cover the work of winning and keeping customers; rostering and payroll aren't among them.

Why cleaning businesses miss calls

Cleaning is hands-on in the literal sense: gloves on, a spray bottle in one hand and a vacuum running loud enough that you'd never hear the phone. And you're usually in a client's home or office, where stopping to take another customer's call in the middle of their kitchen doesn't look good.

Owner-operators who also run a team have it worse. You're cleaning a job yourself while fielding texts from a cleaner who can't find the key, and the new enquiry gets missed. Calls bunch up at the end of each month, too, when tenants moving out all want a bond clean before the final inspection. Those callers ring down a list and book whoever gives them a date first.

Regular customers are the backbone of a cleaning business, and every one of them started as a single phone call. NeuCalla answers the calls you can't take, so the enquiry turns into a booking rather than a voicemail you get to at 7pm.

What NeuCalla asks someone who wants a clean

You describe your services, your area, your hours and how you price in plain English, and NeuCalla asks callers what you'd need to quote and book. For cleaning that usually covers:

• Type of cleanRegular house clean, end of lease or bond clean, a one-off deep clean, carpets, windows, an office or a short-stay turnover.
• Size of the placeBedrooms and bathrooms, number of levels, and extras like the oven, inside the fridge, walls or blinds.
• Date and deadlineFor a bond clean, the date of the final inspection or key handover, which is the date that actually matters.
• How oftenOne-off, weekly, fortnightly or monthly, which changes how you'd price and roster it.
• Suburb and accessWhether it's in your area, plus keys, lockboxes, alarm codes, pets and parking.
• SuppliesWhether the customer has a preference for products, or anyone in the home has sensitivities you should know about.

It tells callers what you've told it about your services and pricing, books a free slot in your calendar and sends the customer a confirmation text with the time and your business name.

Urgent cleans and regular bookings

Cleaning has fewer true emergencies than plumbing, but it has plenty of deadlines. You decide which calls count as urgent and NeuCalla treats those differently from everything else, flagging them in NeuTora. Outside your hours it can take a message, and during them it books into a slot that's actually free.

Calls you might mark as urgent

• A bond clean needed before an inspection in the next day or two
• A short-stay turnover between guests on the same day
• An office or shop that needs cleaning before it opens
• A clean-up after a flood, a party or a burst pipe

Calls that can be booked as normal

• Weekly, fortnightly and monthly house cleans
• Quotes for regular office or commercial cleaning
• Spring cleans, window cleans and oven cleans
• Carpet and upholstery cleaning

Bond cleans tie up a whole team for a day, so a late cancellation hurts. NeuCalla can send a secure payment link for a deposit during the call to hold the date.

Keeping regulars and winning repeat work with NeuEngage

A cleaning business lives on repeat bookings. NeuEngage keeps every customer and enquiry together, including the ones NeuCalla answered, and follow-up sequences keep quotes and one-off customers moving without you remembering who to message.

Groups let you keep regulars, one-off customers, offices and real estate agents apart. Send a spring clean offer to people who had a one-off clean last year, or check in with a regular who hasn't booked for a while. Review and referral requests sit with the job that earned them, which matters in a business where most new customers come from word of mouth.

How NeuEngage keeps customers and follow-ups together

What a cleaning business can post with NeuPresence

NeuPresence drafts posts in your voice from the jobs and topics you choose and plans the week. Cleaning photographs well, which helps. Ideas:

• An oven or shower screen before and after (with the customer's okay)
• A checklist of what a bond clean covers, posted at the end of the month
• Spring cleaning tips, and the spots most people forget
• Products you use and why, if customers ask about them
• Your available days for regular cleans this month

Nothing goes out until you approve it. See how NeuPresence drafts and plans posts

The local searches that matter to cleaners

Customers looking for a cleaner almost always add a suburb. NeuVisibility tracks the keywords and rankings you choose, for searches like:

• end of lease cleaning [your suburb]
• bond cleaning [your suburb]
• house cleaner near me
• office cleaning [your suburb]
• carpet cleaning [your area]

It keeps your Google business details straight (service areas, hours, services), helps you write a website page for each kind of clean, adds descriptions to your before-and-after photos, checks the site and competitors and shows how you appear in AI answers.

What NeuVisibility checks for local search

What it costs

One plan covers all four tools: $199 a month, including GST, on a 12-month term. It includes 100 minutes of NeuCalla calls a month and an Australian number. Extra minutes are 50c a minute, or switch extras off and NeuCalla takes a message once the 100 are used. Calls can be forwarded from the number you already have, or the number can be ported across. Pricing in full.